Support

Need help with Fitra Labs? You're in the right place.

Email us anytime

We typically reply within 24 hours.

Frequently Asked Questions

How do I cancel my Pro subscription?

iPhone Settings → tap your name at top → Subscriptions → Fitra Labs Pro → Cancel Subscription. You'll keep Pro access through the end of your current billing period.

Can I get a refund?

All payments are processed by Apple. Refund requests go through Apple — they handle their refund policy. Submit a request at reportaproblem.apple.com.

I forgot my password.

On the login screen, tap Forgot password? and enter your email. We'll send a reset link.

My meal photo isn't being recognized correctly.

AI meal estimation is approximate. For best results:

Photograph the meal from above with good lighting
Include a reference object (utensil, hand) for portion size
Manually edit the macros after if needed — tap any food entry

Workout history is missing.

Make sure you're signed in to the same account on this device. Your workout history is tied to your account, not the device. If a workout is still missing, email us with the approximate date.

I want to delete my account.

Go to Settings → Sign Out → "Delete Account" — or email hello@fitralab.app. We delete all your data within 30 days.

Where do I report a bug or request a feature?

Email hello@fitralab.app. We read every message and many features come from user requests.

Status

If something doesn't seem to be working, check our IG (@fitra_labs) for updates, or email us.